Support
Email stizzyraxx@gmail.com. We respond within 48 hours.
Include your company name, project number, and what you were doing when the problem happened.
Frequently asked questions
I worked without signal. Did my entries save?
Yes. The field app saves every crew time, production, receipt and field note on your device first. When you have a signal it syncs automatically, and each entry is only counted once, even if it is sent twice.
Why can’t I see costs or profit?
What you see depends on the role your company gives you. Field roles see production and schedules but not pay rates, budgets or profit. Ask your administrator if you need more access.
How are percent complete and earned hours calculated?
Installed quantity ÷ estimated quantity gives percent complete. Earned hours are the budgeted hours times percent complete. If actual hours are higher than earned hours, the scope is running over.
A delivery was short or damaged. What do I do?
Use Receive in the field app and enter received and damaged quantities. The purchase order and inventory update automatically and a material issue is sent to your project manager.
How do I turn a field problem into a change order?
Write a field note (or dictate it). If it describes extra work, the app will suggest a change event with the labor hours it found. Your project manager reviews, prices and submits it.